Frequently Asked Questions
Everything you need to know about your MOOD experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
MOOD accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
Are your products ethically sourced?
Absolutely. Quality and ethics are at the core of MOOD. We partner exclusively with manufacturers who adhere to strict fair labor practices and sustainable material sourcing.
Do you offer gift wrapping services?
Yes, you can select the 'Gift Wrap' option at checkout for a small fee. We include a premium box and a personalized note to make your gift extra special.